Privacy Policy

Effective Date: July 01, 2026

At ZAMAN (referred to as "we," "our," or "us"), we hold your privacy in the highest regard. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you visit and purchase from our Shopify store, zamanboutique.ae.

By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

To provide you with a seamless, luxury shopping experience, we collect several types of information:

• Personal Identification Information: When you make a purchase, register an account, or contact our concierge, we collect your name, email address (support@zamanboutique.ae), shipping address, billing address, phone number (+971 55 788 8185), and any bespoke engraving details or personal gift messages you request.

• Payment Details: All financial transactions are processed securely. Your payment information (such as credit card details or Apple Pay tokens) is encrypted directly through our payment gateway partners. ZAMAN does not store your full card details on our servers.

• Device and Technical Information: We automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device to optimize your browsing experience.

2. How We Use Your Information

We utilize your personal data to uphold the premium standards of the House of ZAMAN:

• Order Fulfillment: To process payments, arrange insured GCC or international delivery, design custom engravings, and provide you with order confirmations and invoices.

• Customer Concierge Support: To respond to your inquiries via email or WhatsApp, coordinate bespoke personalization, and assist with any order modifications.

• Curated Marketing: With your explicit consent, we may send you elegant updates regarding new collections, seasonal VIP offerings, or exclusive brand news. You may opt out of these communications at any time.

• Store Optimization: To analyze how our patrons interact with our platform, allowing us to continuously refine and elevate our digital boutique.

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal data. We only share your information with trusted partners who are essential to delivering our services:

• Shopify: Our e-commerce platform host. Shopify processes your data in accordance with strict global security regulations.

• Logistics & Couriers: We share your delivery details with premium courier services (such as DHL, FedEx, or local GCC delivery networks) to ensure secure, tracked transport of your physical purchases.

• Payment Gateways: To execute safe, encrypted transactions (including Visa, Mastercard, Mada, and Apple Pay).

• Legal Compliance: We may disclose information if required to do so by UAE federal law or in response to lawful requests by public authorities.

4. Data Security & Retention

Your data's security is paramount. We employ industry-leading technical and organizational safeguards—including SSL encryption, secure checkout channels, and limited-access internal protocols—to shield your information from unauthorized access, loss, or alteration.

We retain your personal information only for as long as necessary to fulfill your orders, address your inquiries, or comply with relevant legal and financial reporting obligations.

5. Your Rights & Choices

Depending on your place of residence (such as the UAE or the EU), you hold specific rights regarding your personal data:

• Access and Correction: You may request a copy of the personal data we hold about you or ask us to update or correct inaccurate details.

• Erasure ("Right to be Forgotten"): You have the right to request that we permanently delete your personal information, provided it is no longer required for active order processing or legal compliance.

• Opt-Out: You can unsubscribe from our newsletters or promotional campaigns at any time by clicking the "Unsubscribe" link at the bottom of our emails or contacting us directly.

6. Cookie Policy

Our website utilizes cookies to elevate your browsing experience, remember your language preferences, keep track of your shopping cart contents, and deliver relevant, personalized advertisements. You may choose to disable cookies through your browser settings, though doing so may limit your access to certain luxury features of our website.

7. Updates to This Policy

We reserve the right to refine this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any updates will be published immediately on this page with an updated "Effective Date."

📞 Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to our team in Dubai:

• Email: support@zamanboutique.ae

• WhatsApp / Phone: +971 58 696 9188