Shipping policy

Shipping & Delivery Policy

At ZAMAN, we believe that the luxury experience does not end when you complete your purchase—it carries through until your meticulously crafted keepsake is delivered safely to your door.

Every order is carefully packaged in our signature velvet-lined box, wrapped in secure outer transit packaging, and dispatched through premium, insured express couriers to ensure pristine arrival.

1. Delivery Destinations & Shipping Rates

We proudly ship our collections within the United Arab Emirates, across the Gulf Cooperation Council (GCC) countries, and globally.

Destination	Delivery Timeframe	Shipping Rate
United Arab Emirates (UAE)	Next-Day (Orders placed before 12:00 PM GST)	Flat rate: 30 AED
Kingdom of Saudi Arabia (KSA)	3 – 5 Business Days (Express Insured)	Flat Rate / Complimentary over AED 500
State of Kuwait	3 – 5 Business Days (Express Insured)	Flat Rate / Complimentary over AED 500
Rest of GCC (Oman, Bahrain, Qatar)	3 – 5 Business Days (Express Insured)	Flat Rate
International Shipping (Global)	5 – 7 Business Days (via DHL Express)	Calculated at Checkout

2. Same-Day Delivery in Dubai

For our patrons within Dubai, we offer exclusive, white-glove Same-Day Delivery for urgent gifts or milestones.

Eligibility: Orders must be placed before 12:00 PM GST (Monday through Saturday).
Please contact our Concierge team directly via WhatsApp at +971 58 696 9188 immediately after placing your order to arrange Same-Day courier priority.

3. Order Processing & Personalization Timelines

To maintain our uncompromising standard of quality, please account for processing times in addition to shipping speeds:

Standard Items: Shipped within 24 hours of order placement.
Personalized Keepsakes: Items requesting bespoke metal plate engraving or gold-foil leather heat-stamping require an additional 1 to 2 business days of artisan preparation before dispatch.

4. Shipment Tracking & Signature Delivery

For security and peace of mind:

Once your package is hand-packaged and handed over to our premium shipping partner, you will receive an Email or SMS containing your active tracking link.
Signature Required: To protect your luxury investment, all ZAMAN deliveries require an adult signature upon receipt. We do not ship to P.O. boxes.

5. Customs, Duties & Import Taxes (For KSA, Kuwait & GCC)

GCC Customs: For orders shipped outside the UAE (such as to Saudi Arabia and Kuwait), your shipment may be subject to local import customs duties, Unified VAT, and clearance fees charged by the destination country's customs authorities.
These fees are calculated upon entry into your country and are the sole responsibility of the recipient.
Your shipping courier will coordinate directly with you via phone or SMS to collect any applicable duties before delivering your package.

6. Address Corrections & Delivery Issues

Please review your physical address and contact phone number carefully at checkout. We are unable to redirect packages once they have been dispatched from our Dubai studio.
If your tracking status shows your package has been delivered but you have not received it, please notify our team within 24 hours so we can initiate an immediate priority investigation with the courier handler.

📞 Contact Our Concierge Team

If you have any questions regarding express delivery, regional holiday shipping schedules, or custom bulk corporate shipping arrangements, our Dubai team is at your service: